My printer is a HP Photosmart Plus Print, Scan, Copy 1.5 year-old and now is nothing but a bunch of useless plastic and silicone. What same!!! As a consultant, I will have to remove my partnership from HP and move to a better provider. I used to recommend HP and Xerox printers as they used to be on the top of the game when it comes to printing. I have been in the IT for over 16 years and I have service many different type of printers from many different manufacturers and I have yet to see one code that indicates that the whole printer is bad. Are those guys from HP serious? Then he tries to sale me a new printer for $85 reading of the screen as I can tell he was reading. In addition, he continues saying that it can be a malfunctioning print head or firmware or even the entire printer. He is telling me that the error 0xc19a0023 is indicating a total failure of the printing system mechanical structure. As a tech, Tony, is very uneducated on the products that the company he works for sales. The tech's name is "Tony" which I doubt it is as he has a very heavy Indian accent. I just got off the phone with some idiot from HP. Beyond what I've posted, there isn't much phone support can do for you, so in my opinion, I'd attempt to look into the upgrade options. It's usually a good idea to call to see what your options may be at that time for that over the phone support options. ![]() If the printer is out of warranty, then we typically still have upgrade options available, and you may be able to get a replacement printer (even a different or better model) cheaper than going out to buy a new one. If you still get the message after all of the above steps are done, please contact HP for a replacement if your printer is still in warranty. If you still continue to get the message, then do the same thing except hold the # button and the number 6 on your keypad and allow it to come back up. Once the printer starts showing that it's coming back up, you can let go of the buttons, and allow it to come back up. If you get the same error message, if you have a number pad on the printer, do the same steps but before plugging it back in, hold the # button with the number 3, and plug in the power cord back into the printer while holding the buttons down. (If you do not have a keypad, then you won't be able to do the next 2 steps. If it gives you a message similar to "The following ink cartridges appear to be missing or damaged" you may reinstall them at that time when prompted. After that, plug it back in to the wall first, then the printer, allowing it to boot up. With the power still on, unplug the power cord from the back of the printer, as well as the wall, then wait about 60 seconds. Then remove the cartridges from the printer as well. Generally with an message like that, we would recommend first disconnected the USB cable if it is plugged into a computer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Then reinstall the printhead for three times.Ĭlick here and refer the document to perform above-mentioned steps. Wipe the electrical contact area dry with a dry, lint-free cloth. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. ![]() Review the three areas of the printhead that need to be cleaned. Lift up to remove the printhead from the ink carriage. Lift the latch handle on the ink carriage until it stops. Place the ink cartridges on a clean piece of paper with the ink opening pointing up. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it. The printer lights might flash, and the carriage might move.Ĭlean the ink cartridge vents and contacts. ![]() The printer might go through a warm-up period. Turn on the printer, if it does not automatically turn on. Reconnect the power cord to the rear of the printer. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the printer is idle and silent before you continue.
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